Frequently Asked Questions
Everything you need to know about shopping with Tapron UK
How much does delivery cost within the UK?
We offer standard and express shipping options. Shipping costs are calculated at checkout based on the weight and dimensions of your order, though many of our premium items qualify for free UK mainland delivery.
What is your return policy?
We offer a 14-day return period for unused items in their original packaging. Please ensure you inspect your luxury brassware or bathroom fixtures upon arrival and contact our support team to initiate a return.
Do your products come with a warranty?
Yes, most Tapron products come with a comprehensive manufacturer's guarantee ranging from 2 to 15 years, depending on the specific product category and finish.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
Are your gold and brass finishes prone to tarnishing?
Our products feature high-quality PVD coating or advanced lacquering techniques designed to resist tarnishing and corrosion, ensuring a long-lasting aesthetic for your kitchen or bathroom.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Klarna for flexible financing.